Microsoft CRM
Microsoft Dynamics Customer Relationship Management (CRM) gives every customer-facing employee the information they need to truly impress customers. Create a centralized repository of customer data that sits neatly alongside Microsoft Office and Microsoft Office Outlook—the applications your employees probably use every day. From Outlook, employees access Microsoft CRM sales, marketing, and customer service modules to make sales decisions, market products, solve problems, and get strategic views of the business.
Works the way you do
Microsoft CRM can give your employees direct access to customer information through Microsoft Outlook, enabling access to the information they need when they need it, in the office or on the road. Microsoft CRM lets you work the way you want to work with features such as:
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Tight integration with Microsoft Office and Outlook
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Quick and easy access to your data
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Customized workspaces
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Service Calendar
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Powerful reporting and analysis tools
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Great mobile support
Works the way your business does
Microsoft CRM adapts easily to your existing business workflow and processes. You can quickly modify application forms, data fields, and relationships and add new activities and objects without writing a single line of code. Microsoft CRM also includes capabilities such as:
- A marketing automation module
- Quick Campaign wizard
- Service scheduling
- Easy customization of Microsoft CRM
- Flexible reporting
Works the way technology should
Microsoft CRM works the way your IT staff wants it to because it’s based on proven, industry-standard Microsoft technology that’s easy to learn and work with. You’ll enjoy a rapid, low-cost deployment; low support costs; and easy scalability as your business grows. IT-friendly features include:
- Easy to modify forms, data fields, and information relationships
- Streamlined installation diagnostic tools
- Fast data searches
- Easy to use step-by-step Microsoft Exchange Connector Deployment Wizard.
- Simple and fast connectivity to external data sources
- Advanced management and notification tools
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